Church Identifies Root Causes Behind Lack of Participation
A church wanted to increase participation of its members in its home care groups. A process improvement team was chartered to identify root causes for the lack of participation and implement solutions that resulted in a sustained increase.
ProjectLead mapped the current home care group process.
ProjectLead facilitated a process improvement team designed to make participation easier resulting in more church members being actively involved in the groups.
ProjectLead taught the team how to do root cause analysis and facilitated their successful use of that technique.
RESULTS
Root Causes Identified
The team was able to isolate 2 different root causes for the lack of participation.
Implemented Improvement
Improvements to the process were implemented (not just recommended).
Measurable Results
The church saw a 20% gain in participation attributed to improvements made by the team.
Comments