Operations Uses ISO9000 to Drive Towards Excellence
A distributor needed to upgrade its operational performance to cost-effectively support the growth associated with the addition of a number of major suppliers. ISO9000 was used as a framework for the company to upgrade its operations to increase service levels to the organization while reducing costs.
ProjectLead designed the framework to meet ISO9000 guidelines.
ProjectLead training project personnel on the framework and oversaw all operations in its construction.
ProjectLead regularly monitored progress on the project and addressed issues as they arose.
RESULTS
Documented Processes
Policies and procedures were documented and controlled in a document management system.
Trained Employees
Employees were trained on written policies and procedures.
Audited Results
Internal auditors verified that the company "said what it did, and did what it said".
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